“Civil Aviation” issues an updated list to deal with canceled tickets...


The General Authority of Civil Aviation issued an update to the regulations for handling tickets for canceled flights due to the Corona pandemic, as it directed air carriers operating in the Kingdom that canceled any flight due to the Corona pandemic (Covid-19) to address the conditions of travelers according to 3 cases.

The first case comes in the event that the traveler chooses to terminate the contract, the value of the tickets (unused itinerary) will be returned to him according to the method of payment.

As for the second case, in the case of issuing an exchange voucher to the traveler, he is allowed to reuse it or redeem it according to the passenger’s desire without paying any additional fees or charges for re-use or redemption.

The third case comes in the event the passenger accepts to reschedule his flight, and this does not entail collecting any additional amounts or fees if they are on the same itinerary, and if the passenger requests to change the itinerary, the air carrier is entitled to collect the price difference only without adding any other fees for the purpose of rescheduling or Version.

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